LIVE DRAWS · Provably-fair auto-draws, drawn on timeVERIFIED · 100% integrityINSTANT WINS · Scratch and win on the spotNEW · Every draw now ships with an auto-generated reveal videoTRUST · drand verified drawsLIVE DRAWS · Provably-fair auto-draws, drawn on timeVERIFIED · 100% integrityINSTANT WINS · Scratch and win on the spotNEW · Every draw now ships with an auto-generated reveal videoTRUST · drand verified draws
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SUPPORT · CONTACT

Real humans,
real receipts.

Our support team is the same people who built the platform — engineers, draw operators, and one very polite compliance officer. No ticket dies in a queue.

Support · live status
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OPEN A TICKET
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Talk to a human.

Pick a topic so we can route you to the right desk. We don’t do canned replies — every ticket lands with a real agent.

Speeds things up by ~80%. We can pull the receipt instantly.

By sending, you agree to our Privacy notice. We keep tickets for 24 months for audit, then hard-delete.

Get in touch

Email
Drop us a line — we’re here to help with anything you need.
support@rafflebot.com
Reply within 4 hours · Mon–Sun
What to include
  • Your draw or ticket ID if you have one
  • Browser / device — we log a lot, but specifics help
  • Screenshots or screen-recording links — welcome
  • One question per ticket = faster human response

Before you write

How do I verify a draw was fair?+
Every draw publishes a seed and hash. Open the draw page, click Verify, and run the proof yourself — no account needed.
I won. When do I get paid?+
Cash prizes hit your linked account within 24h of confirmation. Physical prizes are tracked & insured — you’ll get a courier window inside 48h.
Can I cancel a ticket I bought?+
Yes — within 14 minutes of purchase, from your dashboard. After that the ticket is locked into the draw’s audit trail.
I lost access to my email.+
Use the Account & login topic above and include any old draw IDs. We’ll verify identity over a video step before any change.
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