Our promise
- Real, live ticket counts — never invented scarcity.
- Odds shown up front on every raffle.
- No countdown pressure tricks, no chasing-loss nudges.
- A free postal entry route on every paid raffle.
Tools to stay in control
From your account you can set deposit limits, spend limits, and cool-off periods. Need a longer break? You can self-excludefor 6 months or more — we'll block new entries and marketing for that whole period.
Signs it might be a problem
- Spending more than you planned, or more than you can afford.
- Entering to win back money rather than for fun.
- Hiding how much you play from people close to you.
- Feeling anxious, low, or preoccupied about raffles.
Where to get help
Free, confidential support is available 24/7 from GamCare (0808 8020 133) and the National Gambling Helpline. GAMSTOP lets you self-exclude across UK operators in one place. If you or someone you know needs support, please reach out — it helps.
Eligibility
You must be 18 or over and a UK resident. We run age and identity checks and will void and refund any entry that breaches these rules.
Questions about this policy? Contact our team — a real person will get back to you.